Reach out within 60 days
Contact PawBiotix support by email at contact@pawbiotix-product.com, or use ClickBank order self-service at clkbank.com. US customers can also call 1-800-390-6035.
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PawBiotix Refund Policy
PawBiotix is backed by a 60-day money-back guarantee. If it isn't the right fit for your dog, here's exactly how to get your money back — no guesswork.
Last updated: August 2026
The 60-day money-back guarantee
Give PawBiotix an honest try for a full 60 days. Because the gut microbiome rebuilds gradually, this window gives your dog time to adjust while keeping your purchase risk-free. If you're not thrilled with the results — or you simply change your mind — you can request a refund of your purchase price within 60 days of your order. Orders are processed by the authorized retailer through ClickBank's secure checkout, which administers the guarantee.
Who's eligible
- Your request is made within 60 days of your original purchase date.
- The order was placed through the official website via ClickBank's secure checkout.
- You can provide your order ID or receipt number and the email used at checkout.
How to request a refund — step by step
Share your order details
Include your order ID or receipt number and the email you used at checkout. A quick note on why you're requesting a refund helps the team process it faster.
Follow the return instructions
Support will confirm whether a return is needed. If it is, they'll email you the current return address and simple instructions. Hold on to your bottles until you hear back.
Get your refund confirmed
Once approved, your refund is issued to your original payment method and you'll receive email confirmation. Your bank posts the credit shortly after.
Return instructions
Not every request requires you to mail anything back — support will tell you what's needed for your specific order. If a physical return is requested, pack the item securely, include your order ID inside the parcel, and use a tracked shipping service so the package can be confirmed as delivered.
Return address
To make sure your parcel reaches the correct facility, the current return address is provided by the support team when your refund is approved — please don't send anything back before you've received it. Addresses can change between fulfillment centers, so using the one confirmed for your order avoids lost packages and delays.
Return shipping responsibility
When a return is required, return shipping costs are generally the customer's responsibility unless support advises otherwise. We recommend a tracked, insured service and keeping your postage receipt until the refund is complete.
Refund processing & timing
After your refund is approved, it's credited back to the original payment method used at checkout. Processing on our side is prompt; the time it takes to appear on your statement depends on your bank or card network and is usually a few business days. If you don't see the credit after a reasonable period, contact support with your order ID and we'll help track it down.
Good to know
- The guarantee covers your purchase price; any original shipping fee may be non-refundable depending on the order.
- Refunds are issued to the original payment method only.
- Always order through the official website so your purchase is covered by the guarantee — third-party marketplace purchases may not qualify.
Refund FAQ
How does the 60-day money-back guarantee work?
If you're not satisfied, contact support within 60 days of your purchase date to request a refund of your purchase price. The guarantee is administered through ClickBank's secure checkout.
Do I have to return the bottles?
Support confirms what's needed when you start your request. If a return is required, they'll send the current return address and instructions — keep your bottles until then.
How long do refunds take?
Once approved, the refund goes back to your original payment method. Banks and card networks usually take a few business days to post the credit.
Who pays for return shipping?
If a physical return is requested, return shipping is generally the customer's responsibility unless support says otherwise. Use a tracked service and keep the receipt.
What do I need to start a refund?
Your order ID or receipt number and the email used at checkout. See the contact page for every way to reach support.